Refund and Returns Policy

Return Eligibility

Contact us within 14 days of delivery before returning an item. Eligible items must be unused, unopened, in original condition, and in the original packaging. For hygiene and safety, opened soaps, body care products, lip products, essential oils, and other personal care items are not returnable unless defective or damaged.

Damaged or Incorrect Orders

Inspect your order promptly. If an item arrives damaged, defective, or incorrect, email clear photographs and the order number to info@roshtyn.com so we can review the issue.

Nonreturnable Items

Gift cards, personalized products, clearance or final-sale items, and products that have been used, altered, or opened are not returnable except where required by law.

Return Shipping

Approved returns must follow the instructions provided by customer service. Original shipping charges and return shipping costs are not refundable unless the return results from our error or a verified defect.

Refunds

After an approved return is received and inspected, any refund is issued to the original payment method. Bank and payment-provider processing times may vary.

Order Changes and Cancellations

Contact us as soon as possible. We cannot guarantee changes or cancellation after fulfillment has started.